Privacy Policy

Coutanche Construction Limited (Coutanche) is committed to protecting your personal data and your privacy.

 

We work hard to ensure that any personal data we collect about you (Your Data) will be used fairly and transparently and strictly in accordance with the data protection laws that protect it.

 

We have created this Privacy Notice to explain:
• how and why we collect Your Data,
• what data we collect about you,
• when and why we may disclose or transfer Your Data,
• how long we store Your Data for,
• explain the rights and choice you have when it comes to Your Data.

 

When we refer to “personal data” in this Privacy Notice, we mean any information about you from which you can be identified. It does not include data where your identity has been removed (anonymous data).

 

What this Privacy Notice covers

At Coutanche, we collect personal data in different ways depending on how and why you are interacting with us. This Privacy Notice covers the personal data that we collect:
• When you contact us, show an interest in our services or interact with our marketing material,
• When you become a customer of Coutanche,
• When you provide products or services to Coutanche and
• When you browse our website.

 

How to read this Privacy Notice

This notice is layered to allow you to find the information that is most relevant to your situation.

 

Information that applies to all of our data handling practices is set out in the General Information section so please read this first.

 

Further details specific to our interaction with you can then be found under the relevant heading that applies to you.

 

The final section of the Privacy Notice set out the rights you have in relation to our use of Your Data and how to exercise them.

 

1. GENERAL INFORMATION

Who controls your Data
Coutanche is responsible for deciding how and why Your Data is used in the situations covered by this Privacy Notice (knows as the “data controller” for the purposes of the Data Protection (Jersey) Law 2018).

 

If you have any queries regarding this Notice or have any concerns about our use of Your Data, please contact us using one of the methods below and we will do our best to deal with your concern or query as soon as possible.
Email: ks@coutancheconstruction.co.uk

 

Who we may share Your Data with
In certain circumstances, we may need to share Your Data with other companies or individuals. We are very careful about the third parties with whom we share Your Data and we ensure that we only share the minimum amount of information that is necessary. We also ensure that we have appropriate contracts in place to ensure third parties continue to protect Your Data, when they are processing it on our behalf.

 

Service providers
We sometimes need to share Your Data with certain third parties who provide service to us, so that they can provide those services. These third parties process Your Data on our behalf and we have strict contracts with them to ensure they process Your Data only on our instructions and with appropriate security in place.
The service providers we use vary depending on how we are interacting with you. You can find further details of the exact types of service provider who may receive Your Data from us under the relevant section of this Privacy Notice that applies to your situation.

We use the following types of service providers for all of the personal data we collect:
• Email and data storage providers such as Microsoft

 

Consultants / Advisors
We occasionally make use of consultants and advisors who may receive Your Data in order to provide us with their services. These third parties will decide how and why they use Your Data. The types of consultants / advisors that we use are:
• Legal Advisors such as law firms
• Financial Advisors such as accountants.

 

Other
We will share Your Data with third parties if we have a belief in good faith that it is reasonably necessary:
• To comply with the law or a public authority that says we must share Your Data or for the administration of justice,
• To establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud),
• where we refinance, restructure, sell or transfer our business (or a part of it). For example, in connection with a takeover or merger.

 

Data Storage Location
Coutanche is located in Jersey and your personal data will be stored in Jersey.

 

Statutory or contractual obligations to provide personal data

You are not obliged by any law or contract to provide us with your personal data. However, if you choose not to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as paying you or providing you with the information you have requested), or we may be prevented from complying with our legal obligations (such as to notify you of safety notices).

 

Updates to this Privacy Notice
We keep our Privacy Notice under regular review. This version was last updated on 16th June 2020.

If material changes are made to the Privacy Notice, for instance affecting how we would like to use Your Data, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes).

 

1. PERSONAL DATA WE COLLECT WHEN WE INTERACT WITH YOU
1.1. When you contact us, show an interest in our services or interact with our marketing material

 

What data we collect and how
If you use the ‘contact us’ facility on our website, we will collect the following information from you:
• Name
• Telephone number
• Email address

 

You may also volunteer certain other personal data such property details as well as anything else you include in the ‘message’ box.

 

When you contact us by phone, email, post or in person, we will retain any personal data that you voluntarily provide to us during that contact, including copies of the correspondence.

 

If you mention us in a post on a public social media platform or like our Facebook page, we may also obtain the following information indirectly from the social media platform:
• Your public profile name
• Your public social media handle

 

How we use the data and our legal bases
We will use this information to respond to you and keep a record of our correspondence. Our legal basis for using Your Data in this way is that it is necessary for our legitimate interest of responding to queries.

 

If you have contacted us for a quote or to express an interest in our services, we may also use Your Data to create your quote and to send you any content that you request. Our legal basis for using Your Data in this way is that it is necessary for our legitimate interest of following up on interest in our products and services.

 

Who we share your Data with
We do not share Your Data with anyone else other than those covered under the General Information section above.

 

How long we keep Your Data
We keep Your Data for the duration of our interaction with you plus a period of 24 months. This is so that we can refer to our previous correspondence should you contact us again during this time. After 24 months we will delete Your Data from our systems unless we identify a legitimate need to retain it for longer, such as to defend a legal claim.

 

2.2. When you become a customer of Coutanche

 

What data we collect and how
When you choose Coutanche for your services, we collect the following information about you:
• Name
• Email address
• Phone number
• Property details

This information is collected directly from you. We will also keep a record of any correspondence we have with you during the course of providing our services to you.

 

How we use the data and our legal bases
We use this information to contact you, provide you with support and to maintain our relationship. Our legal basis for using Your Data in this way is that it is necessary for the performance of our contract with you or the organisation you work for.

 

Who we share Your Data with
We use QuickBooks to manage our accounts and share limited personal data with them in order to do this. QuickBooks is hosted in the United States so some of Your Data will be transferred outside Jersey and the EEA. We ensure that all service providers who process personal data on our behalf outside Jersey and the EEA are subject to contractual restrictions that ensure they will continue to protect the data in accordance with EU requirements (known as ‘Standard Contractual Clauses) or another mechanism (such as Privacy Shield) that complies with the international transfer restrictions in the Data Protection (Jersey) Law 2018, is in place.

 

How long we keep Your Data
We keep Your Data for the duration of our contract with you plus a period of 7 years. This is so that we can comply with our obligation to keep records for tax purposes. After 7 years we will delete Your Data from our systems unless we identify a legitimate need to retain it for longer, such as in order to defend a legal claim.

 

2.3. When you provide services to Coutanche

 

What data we collect and how
When you (or the company you work for) provides products services to Coutanche, we collect the following information about you:
• Name
• Email address
• Phone number
• Postal Address

 

If you are an individual providing a product or service, we may also collect your bank account details for payment.

 

This information is collected directly from you either via post, email or over the phone.

 

How we use the data and our legal bases
We use this information to contact you about the products services you (or your organisation) are providing. Our legal basis for using Your Data in this way is that it is necessary for the performance of our contract with you or the organisation you work for.

 

If you are an individual providing the service to us we may also use your bank account details to pay you. Our legal basis for using Your Data in this way is that it is necessary for the performance of our contract with you.

 

Who we share Your Data with
We use QuickBooks to manage our accounts and share limited personal data with them in order to do this. QuickBooks is hosted in the United States so some of Your Data will be transferred outside Jersey and the EEA. We ensure that all service providers who process personal data on our behalf outside Jersey and the EEA are subject to contractual restrictions that ensure they will continue to protect the data in accordance with EU requirements (known as ‘Standard Contractual Clauses) or another mechanism (such as Privacy Shield) that complies with the international transfer restrictions in the Data Protection (Jersey) Law 2018, is in place.

 

How long we keep Your Data
We keep Your Data for the duration of our contract with you plus a period of 7 years. This is so that we can comply with our obligation to keep records for tax purposes. After 7 years we will delete Your Data from our systems unless we identify a legitimate need to retain it for longer, such as in order to defend a legal claim.

 

2.4. When you browse our website
Other than when you submit personal data through the contact us form on our website (use of which is covered under 2.1 above), we do not collect any personal data about you when you browse our website. We do, however, use cookies to help our website to function properly. See our cookies policy for details of the cookies we set.

 

3. RIGHTS AVAILABLE TO YOU

3.1. Your privacy rights
You have certain rights with respect to Your Data. These are:

• right to request access – you may ask to see the personal data we hold about you. This right always applies but there are some exemptions, which means you may not always receive all the information we process. You can read more about this right here.
• right to rectification – if you believe the information that we hold about you is inaccurate, you can ask us to correct it,
• right to erasure – you can ask us to delete the information we hold about you in certain circumstances. You can read more about this right here.
• right to restriction of processing – you can ask us to stop using Your Data in a certain way in certain circumstances. You can read more about this right here.
• right to object – you can object to our use of your personal data if we are processing it on the basis of our legitimate interest. You can read more about this right here.
• right to data portability –. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. This only applies to information you have given us. You can read more about this right here.
• right to withdraw consent – where you have provided your consent to us processing Your Data, you have the right to withdraw your consent at any time,
• right to lodge a complaint – you may lodge a complaint with the Jersey Office of the Information Commissioner.

 

3.2. How to exercise your rights
If you wish to exercise any of your rights, please contact us using the details set out in section 1.

 

3.3. No fee usually required
You will not have to pay a fee to access Your Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

 

3.4. What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

3.5. Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

COOKIE POLICY

1. INTRODUCTION
To make this website work properly, we place small data files called cookies on your device. This policy provides you with information about cookies and how to control them for this website.

 

2. WHAT IS A COOKIE?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie, to develop a record of the user’s online activity.

 

Cookies help us enhance your experience when using the website. They also help us understand how people use our site, such as which pages are most popular, so that we can better serve our site users and members.

 

3. COOKIES USED ON THIS SITE
3.1. Essential Cookies
These cookies are essential for enabling user movement around our website and providing access to features such as your profile and purchases, member-only resources, and other secure areas of the website. These cookies do not gather information about you that could be used for marketing purposes and do not remember where you have been on the internet. This category of cookies cannot be disabled. The table below provides more information about these cookies.

 

Cookie Name Source Expiry Purpose
DSID  |  Cookie Notice Plugin |  1 year 14 days | This cookie is set to note your specific user identity.
SID  |  Cookie Notice Plugin | 2 years | This cookie is set to note your specific user identity.

 

3.2. Analytics Cookies
We use Google Analytics cookies to collect information about how visitors use our website. These cookies collect information in the aggregate to give us insight into how our website is being used. We anonymize IP addresses in Google Analytics, and the anonymized data is transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. The following table has more information about these cookies.

 

Cookie Name Source Expiry Purpose
_ga | Google Analytics  | 2 years | These cookies are used to collect information about how visitors use iapp.org. We use the information to help us improve our site through the collection of anonymized information (e.g. number of visitors to website and where visitors have come to the site from).

_gid | Google Analytics | 24 hours | To view an overview of the privacy of your Google Analytics cookies please go here: https://support.google.com/analytics/answer/6004245.

_gat | Google Analytics | 1 minute | To view an overview of the privacy of your Google Analytics cookies please go here: https://support.google.com/analytics/answer/6004245.

 

3.3. Targeted Advertising Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

 

Cookie Name Source Expiry Purpose
NID | Google  | 6 months | The purpose of this cookie is to store information about your preferences.
SSID | Google | 2 years | This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
APISID |  Google | 2 years | This DoubleClick cookie is generally set through the site by advertising partners, and used by them to build a profile of the website visitor’s interests and show relevant ads on other sites. This cookie works by uniquely identifying your browser and device.
SAPISID | Double Click | 2 years | his DoubleClick cookie is generally set through the site by advertising partners, and used by them to build a profile of the website visitor’s interests and show relevant ads on other sites. This cookie works by uniquely identifying your browser and device.
SIDCC | Google | 1 year | This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.

 

4. HOW TO CONTROL AND DELETE COOKIES

4.1. Consent Tool
The cookie banner that appears when you land on our site can be utilized to customize your cookie preferences. The banner will record when you have consented to our cookie policy and will ask for consent again annually to ensure users stay up-to-date with changes to our cookie and privacy policies. The consent tool specifically controls the marketing cookies and analytical cookies set by using our website. Essential cookies cannot be disabled, as these are required to make the website function.

 

4.2. Using Your Browser
Many of the cookies used on our website and through emails can be enabled or disabled by disabling the cookies through your browser. To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser unless manually completed through your browser function.

 

You may also install a Google Analytics Opt-out Browser Add-on by going here: https://tools.google.com/dlpage/gaoptout.